OUR MISSION STATEMENT
Bette Bennett Interior Design is committed to providing our clients with the best possible design services and improving them every day. We strive to deliver insightful, personal and timeless designs by being creative and technical problem solvers who work with our clients to develop design solutions that are safe, functional and attractive. We combine aesthetic vision with practical skills and knowledge, and our goal is to have a positive impact on our clients lives and experience through design.
OUR DESIGN PROCESS
Phase 1 - Consultation
We meet with you in your home for a collaborative client and designer interview. In so doing, we are mutually discovering if your project is the right fit for each other. We provide you with design advice and recommendations, and a great direction for your project. We also discuss details such as your goals for the space, your design aesthetic, how you will be using the space, what inspires you, your time-frame for completion, and your budget. We also review the terms of our Letter of Agreement which you will sign later. See our consultation service page for more details.
Phase 2 - Fee Proposal Outlining Project Scope and Estimated Design Fees
We outline the scope of work for the entire project, our design intent and goals, the estimated design fee, the, advance on our design fee required to get started, the estimated timeline, and the terms and conditions. The Fee Proposal is approved and initial advance on our design fee received to signal the start of the project. Please note that the Fee Proposal is not the same as the Design Plan or Design Presentation. The Fee Proposal needs to be approved and fee advance received before we begin your Design Plan and Presentation.
Phase 3 -Site Measure And Planning Day
Phase 4 - Concept Development, Sourcing, Researching, Quotes + Estimates
This is where we invite all the trades that will be involved in the process for a site visit to discuss the project scope and to take measurements and photos. They will each provide a written estimate outlining their scope of work and the cost for labor and/or materials. These estimates will be presented to you in the Final Presentation Meeting.
This is where we take the time to plan your project. We start with a design concept which is further developed through renderings, sketches, elevations, and color schemes. We also source all materials, fixtures and furnishings. During this step we work closely with our trades people who provide us with estimates and quotes for their scope of work. An initial budget is also developed during this step.
Phase 5 - Presentation, Budget, Revision (If Any) & Follow Up Presentation
This is where we meet with you to go over the details of your custom design plan. This includes all drawings, color scheme, mood board, fabric samples, furniture selections and budget breakdown including estimated costs for any work by our trades and artisans. One revision is included and must be requested at this meeting. This is when the Letter of Agreement is signed and the balance of our design fee, plus 75% of the furnishings budget is required. In some cases, 100% of the budget is required.
A follow up Presentation Meeting, also known as the (Final Presentation Meeting) is sometimes needed if revisions were requested. This involves all the approved elements from the original Design Presentation, plus any new elements that were agreed upon and any revisions requested. Because we believe in a collaboration between client and designer, as well as our trades and artisans, this presentation will address all of your wants and needs for your project, based on previous meetings and discussions. The Final Presentation includes working drawings, color scheme, all furnishings, fabric memos and detailed budget breakdown - item by item. It will all be laid out for you so that you will be able to visualize what the finished space will look like. Any adjustments to the budget due to revisions are agreed upon at this meeting.
Phase 6 - Initiation Of Construction
Procurement & Project Management
This step is where we initiate our agreed upon role in any construction or renovation included in your project. This usually means that we are collaborating with builders, vendors, fabricators and other contractors, and making the necessary site visits to ensure a successful process and completion.
In this step we also create all purchase orders, track orders, assess lead times, note any back-orders or discontinued items that may delay the project, and make decisions whether or not to re-select. During this time, we make sure that our projected timeline is adhered to by all vendors.
Step 7 - Budget Review (On Larger Projects)
We sometimes call a second budget meeting on larger projects. This is especially true if change orders were created at the request of the client. This is where we ensure that we are on track with budget. This step is usually not required for smaller projects.
Phase 8 - Receipt of Orders and Initial Installations
This is where all items we ordered are received at our warehouse, inspected for damages, tagged and stored for the big installation day. Claims and reorders are made for any items that arrive damaged. We prefer to install on one day instead of several different deliveries arriving onsite, however, some custom items like window treatments will be installed prior to the big day. The project balance owed is required at this time.
Phase 9 - Furniture Installation & Styling/Project Reveal/Walk Through
This is the big step when items are installed and styled for a beautiful and inspiring finish. Installation is typically done in one day.
This is also the exciting moment when we walk through the finished space and point out all the features and benefits of each item, discuss how to care for each piece and any warranties available (if any). There will be outstanding invoices from delivery companies, cleaning service, etc which we will present to you at the Client Closure Meeting.
The walk-through may happen on the same day of the reveal or on a separate day. Although we strive for perfection, mistakes can happen. The final walk through is where the client gets a chance to point out any deficiencies observed - Items like a small splash of paint on the floor, missing dresser knob, a small rip on a pillow etc. Items that could have easily been missed during the exciting moment of the reveal.
Phase 10 - Resolving Deficiencies
We coordinate with the trade person, subcontractor, or vendor involved to cure any deficiencies within 14 business days. Thankfully, this step is not needed in most cases, but we make sure that you will be happy with your finished space.
Phase 11 - Client Closure Meeting & Photography
This is where we meet to close out the file for the project and where we present you with the final invoice. We make sure that you are fully satisfied with your new space.
We will also graciously ask for any feedback, reviews and referrals, and discuss any additional projects you would like to move forward with
We will also discuss a convenient day for us to schedule a professional photographer to shoot pictures of the project. If we intend to have these pictures published in a local or national publication, we will discuss that with you and determine if you want your name disclosed or not.