Our

frequently asked questions




 
 
 

+ ABOUT BETTE BENNETT INTERIOR DESIGN



What is Bette Bennett Interior Design?

Bette Bennett Interior Design is the online destination to discover and shop the luxury interiors. At Bette Bennett Inteiror Design you can enjoy a curated edit of the most exclusive home brands, inspirational editorial stories, expert interior advice and unrivalled personal service. To find out more about the company, you can visit our About Us page.

What is your address?

Our mailing address is: 3118 Judson Street Gig Harobr, WA 98335. Please kindly note that we do not have a showroom.

What is your number?

You can contact us by phone on 253 858 5933.

I've forgotten my password

To reset your password click here. If you still have problems email our team at info@bettebennettinteriordesign.com or call 253 858 5933.

How do I change my email settings?

You can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails. Alternatively, you can visit your account settings page at any time.

How do I change my account settings?

To change your account settings or personal details, you can log in to your Bette Bennett Interior Design account and visit your account settings page at any time.

Will I get spammed by email?

To ensure that our customers are kept up to date and don't miss out on the latest products, we send a maximum of three emails per week. We never share our data with third parties and your data is kept secure. For more information visit our Privacy Policy page.

+ SHOPPING



Which products do you sell?

We sell a curated selection of the finest products from over 200 of the leading interior brands and designers.

Can I order by telephone?

Yes, you can. To place an order by phone please call our team at 253 858 5933.

Our Customer Experience Team are based in Gig Harbor, WA and our contact hours are: Weekdays 9am–5pm PST

Do you have a showroom?

As an internet-only retailer we do not have a showroom at this time. However, if you would like to view sample materials (e.g. wood or fabric samples) we can arrange these for you. Our team is also at hand to offer suggestions and supply further images. Please contact info@bettebennettinteriordesign.com for further assistance.

Can I save items for later?

Yes – simply click the ‘Love’ button which you see in the top right of each product. You will be able to revisit your selection of loved products in your Personal Shop at any time.

Do things sell out?

Yes. We try to place a restock date on items. Although many of our products are made to order, some items are seasonal and may not be continued once we have sold out.

Can I cancel or change my order once it is placed?

Yes, you have the right to cancel your order with us, provided you give us written notice up until seven working days from the day after you received you order. You are entitled to cancel your order prior to dispatch and we also offer a 30 day returns policy. You can do so by emailing us at info@bettebennettinteriordesig.com. Please refer to our Returns Policy for further information.

Please note, any goods made to a customer's own specifications, made to measure or personalised items are produced only upon request and confirmation of the order. Cancellations for made-to-order items will need to be made within 7 days from the date your order was placed, or in accordance with your rights under the Distance Selling Regulations.

Do you offer interior design advices?

Yes, for interior design or styling advice please contact our team who will assist you or visit our Interior Design page.

Can't find what you are looking for?

If you can’t find what you are looking for, please contact our Concierge team who will be able to source almost any piece you request. We are happy to help with all requests, no matter how big or small. Just email concierge@luxdeco.com. We can also arrange bespoke items if a suitable piece cannot be found.

Can I have my order gift wrapped?

We currently do not offer gift wrapping on our items, however Bette Bennett Interior Design.com takes pride in the way that orders reach you and, depending on the item, your order will arrive in the appropriate Bette Bennett Interior Design.com packaging.

+ PAYMENTS


Which payment methods do you accepts?

We accept all major credit and debit cards including Visa, MasterCard and American Express. We can also accept direct bank transfers and PayPal with certain orders. Please contact info@bettebennettinteriordesign.com for more information.

Is shopping on Bette Bennett Interior Design.com secure?

Shopping with Bette Bennett Interior Design.com is 100% secure and your information will never be shared with any third parties.

When will I be charged?

Your card will charged once you have completed your order. This may take a few days as per standard banking processes.

Do prices include VAT?

All prices quoted on our website are inclusive of WA sales tax (VAT) at the current rate.

What is White Glove Delivery?

White glove furniture deliveries include delivery to the shipping address along with careful placement and inspection of furniture as well as rubbish removal. In essence your item will be placed exactly where you require it, ready for you to enjoy. Our delivery team are skilled in white glove delivery to ensure that your order is handled with extra special care and assembled for you.

Please note that it is your responsibility to think about any access limitations that might occur for the item you are buying. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this.

I need a something urgently. Can you help me?

If you need a product urgently, please contact info@bettebennettinteriordesign.com or call 253 858 5933 and we will do our best to assist you.

Our Customer Experience Team are based in Gig Harbor, WA and our contact hours are: Weekdays 9am–5pm PST

How will I know whenmy order has shipped?

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

Part of my order is missing?

At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Services team on info@bettebennettinteriordesign.com or call us on 253 858 5933.

What if I have received an incorrect item?

If you have received an incorrect item in your order, please contact our Customer Service team and we will organize a free collection service to pick the item up from you. Wherever possible, we will endeavour to organize a replacement item for you. To contact Customer Service please email info@bettebennettinteriordesign.com or call us at 253 858 5933.

+ RETURNS & REFUNDS


What is your returns policy?

Our simple returns policy means that you can shop with peace of mind at Bette Bennett Interior Design.com.

If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original packaging.

Please note this doesn't apply to non-standard, customized or special order products.

How do I return goods?

Please contact us to inform us that would like to return the goods within seven working days of receiving the goods by email to info@bettebennettinteriordesign.com or call us at 253 858 5933 and one of our service team will help you with your return.

Bette Bennett Interior Design.com is happy to arrange the collection of any return and the cost of this will be deducted from any refund due. Please email info@bettebennettinteriordesign.com to arrange a collection for your return.

What happens with faulty or damaged items?

In the event that your order arrives in a faulty or damaged condition, please contact us within 48 hours or before sign off in the case of damaged furniture by email or phone. We will ask you to email a photograph of the damage along with a brief description to be sent to info@bettebennettinteriordesign.com. Please note that without the correct information and images we will be unable assess items for you.

Bette Bennett Interior Design.com is happy to arrange the collection of return of any damaged or faulty goods. Once we have received the return it will be inspected, and repair or replacement will be arranged at our expense.

Please note that returns will only be accepted in the original packaging in a saleable condition. When organizing a return, please send the item with care, using a trackable service to ensure that it reaches us without damage.

What are made-to-order-items?

Made-to-order items are items that are made especially for your purchase. Bette Bennett Interior Design.com offers many products that are made-to-order. If you would like to discuss any furnishing options, please email our Concierge at info@bettebennettinteriordesign.com. Please note that products which are made-to-order will be clearly marked as such on the product page. This will affect your rights for returns.

How long do refunds take?

Refunds will be processed within four working days of receipt of the item. You will be notified by email when this has been processed. Depending on the terms set by your bank, this will show in your account within 7–10 working days.