WELCOME TO THE CLIENT PORTAL!

Welcome to the client portal for your project with Bette Bennett Interior Design. This portal is a home base you can always use to reference where we are in the project. You will also find guides to help you along with the design process. Please feel free to email at anytime to Bette@BetteBennettInteriorDesign.com.

 
 

PROJECT NAME HERE / FOR CLIENT NAME HERE

 
 

PROJECT TIMELIME:


1) On-site Measure/Programming Date:

2) Presentation Date:

3) Revision Date(s):

4) Contractor / Sub-Contractor Dates:

5) Installation Date(s):

6) Final Installation Date(s):

7) Walk-Thru/Cure Deficiencies Date:

8) Photography Date:

INVOICES:


• First Design Fee Advance 50%: Invoice Link / Receipt

• Balance Design Fee 50%: Invoice Link / Receipt

• Purchasing Budget 100% - Due At Presentation: Receipt Link

• Remodel Oversight Fee - Payment 1: Invoice Link / Receipt

• Remodel Oversight Fee - Payment 2: Invoice Link / Receipt

• Remodel Oversight Fee - Payment 3: Invoice Link / Receipt

• Billable Time Overages: Invoice Link / Receipt

• Delivery fees: Invoice Link / Receipt

 
 

At Bette Bennett Interior Design, our goal is to make the design-build process an enjoyable one for our clients. Experience has shown us that knowledge of standard procedures helps clients feel comfortable for the duration of the project.  Here is how we work:

documents and references for you

PROJECT TIMELINE TRACKER

video walkthrough

Take A Look At The Video For Each Stage Of the Process



 

+Programming | Date


  • Consultation: with Bette Bennett or Senior Designer

We meet with you for a collaborative client and designer interview. In so doing, we are mutually discovering if your project is the right fit for each other. We provide you with design advice and recommendations, and a great direction for your project. We also discuss details such as your goals for the space, your design aesthetic, how you will be using the space, what inspires you, your time-frame for completion, and your budget. We also review the terms of our Letter of Agreement which you will sign later. See our consultation page for more details.

  • Contract, Retainer & Project Commencement

We outline the scope of work for the entire project, our design intent and goals, the estimated design fee, the, advance on our design fee required to get started, the estimated timeline, and the terms and conditions. The Fee Proposal is approved and initial advance on our design fee received to signal the start of the project. Please note that the Fee Proposal is not the same as the Design Plan or Design Presentation. The Fee Proposal needs to be approved and fee advance received before we begin your Design Plan and Presentation.

+SCHEMATIC & DESIGN DEVELOPMENT | Date


  • Trades Day: on-site measurements, photos and final criteria meeting

Gathering of all the trades people that will be involved in the project all on the same day (with the appointments staggered a bit), and discussing the project on-site (sometimes with the client present), taking measurements and brainstorming. It is an amazing meeting of minds and an efficient way to start the process. After receiving the signed proposal and retainer from client, I immediately send out emails to all the tradespeople I know I want to use for the project, asking them to give me a few days that they are available within the next week or two. In some cases for remodels, it is just my general contractor that I need to contact, who will then round up his crew. But generally I am notifying my, design team, drapery workroom, upholstery workroom (for any custom cornice boards or built-in seating), artists and hard window treatment installer (shutters, blinds). These are folks that I have worked with for a very long time and trust their work. We often come up with the preliminary concepts right there at that first meeting. Their expert eyes can often catch something that I may have missed and we can plan around those things. For example, my millwork guy may notice that the existing millwork may be difficult to match with stocked pieces and will have to be fully custom vs semi-custom, or my drapery workroom may notice that there isn’t a lot of space on one side of the windows so the drapery design will have to take into account the existing conditions. The painter may notice that we may have to paint other areas that we didn’t plan to because there aren’t any visible stopping points etc. or because of the wall conditions we may have to use a certain finish. Often these are things I would catch myself, but it is easy to miss things if that is not your exact specialty. As the experts in their different trades, they are more in tuned with the elements of the project that pertain to their individual roles. Each trade will receive their sketches and preliminary plans a few days after Trades day, and are required to return their estimates back to us in one week or less. Some items we will get a solid quote back, where the number is definite and set in stone. Other items are subject to further developed drawings and a close estimate is enough for our budget meeting. The client can choose to be present or not on Trades day. If the client already has some definite ideas of what they want, then I recommend that they attend some of the meetings. If not, they don’t really have to be there as it can be an overwhelming and long process. If the client already has their own trades people, then we ask that they be present for those meetings.

  • Design & Documentation: execution of drawings, sourcing goods and services, procuring estimates

This is where we take the time to plan your project. We start with a design concept which is further developed through renderings, sketches, elevations, and color schemes. We also source all materials, fixtures and furnishings. During this step we work closely with our trades people who provide us with estimates and quotes for their scope of work. An initial budget is also developed during this step.

+PRESENTATION | Date


  • Presentation: The presentation happens about 3 weeks following Trades Day (sometimes longer depending on the scope of the project). We meet the client to go over every single detail of the project. During the weeks following Trades Day, we are working diligently on all the pieces that will come together for a beautiful result. Preparing for the presentation involves:
    • Supplying drawings, sketches and other details to all the trades people involved in order to get their estimates/quotes in.
    • Calculating costs on the estimates and quotes.
    • Preparing all drawings and renderings – floor plans, elevations, furniture layout, lighting and electrical plan, cabinet details, 3D renderings and window treatment elevations.
    • Selecting all finishes – flooring, cabinetry, countertops and backsplash materials, appliances, lighting, hardware, plumbing.
    • Developing color palette – paint colors, wallcoverings.
    • Sourcing furniture – case goods and upholstery.
    • Sourcing drapery hardware.
    • Sourcing fabrics and developing a palette with several patterns and textures.
    • Sourcing accessories, art and accent pieces.
    • Preparing the furnishings proposal work sheet – this is a document that includes all the furniture and upholstery being presented with detailed information such as the manufacturer, dimensions, description, MSRP, discounted price to client, fabric option (if applicable), and lead time.
    • Preparing the budget breakdown spreadsheet – each item is listed with the price to client in one spreadsheet for easy reference.
    • Physical samples of all materials – this means we need time to request and receive samples from our vendors and manufacturers.
    • Digital mood board with images of all the pieces for each room – a separate board for each room.
    • Inspiration images to illustrate our concept if needed.

During the presentation, we first go over the design concept and how the overall design solves whatever challenge that exists in the space. We then go over the floor plans, 3D renderings and elevations and then the furnishings. With each step, we ask the client for feedback to see if we are on the right track. We finally go over the overall budget for what we are proposing. We welcome both positive and negative feedback from our clients during the presentation. After all, we are still getting to know their likes and dislikes. We nail the design almost every time, but there are times when the client will request that we make some minor or even a major change to the design. A major change may sometime change the overall concept, but we will happily do it because we want the result to be what our client loves and will be happy with for a long time. There are up to 2 revisions that are included in the design fee. Anything beyond that is charged our standard hourly fee. At the end of the presentation, client is required to sign off on the Letter of Agreement (LOA) (which is an addendum to the original proposal contract) and pay the deposit of 75% of the total budget for us to move to the procurement phase. Even if there are minor revisions needed, the signed LOA and deposit are required. If there is a major rework needed, we will ask for another draw on the design fee and not the 75% deposit. Once everything has been finally approved (and check clears), the procurement phase begins.

+PROJECT MANAGEMENT | Date


  • Order Placement: assessment of delivery lead-times
  • Budget & Progress Review
  • Initiation of Construction and Renovation
  • Installation Period: and orders are received
  • Furniture Installation & Styling
  • Client Reveal
  • Deficiencies: identified
  • Deficiencies: resolved
  • Project Closure Meeting: presentation of final invoices
  • Thank You & Project Completion: presentation of client binder